Crafted by Hand.
Made for the World.

2. Business-to-Business Transactions

Our products and services are primarily offered to:

• Importers
• Wholesalers
• Distributors
• Retailers
• Interior and lifestyle businesses
• Hospitality businesses
• Trade buyers
• International sourcing companies
• Corporate buyers

Unless expressly agreed otherwise in writing, transactions are considered business-to-business (B2B) transactions. The Buyer is responsible for ensuring that the products ordered are suitable for its intended commercial use, market, customer requirements, and applicable local regulations.

3. Product Information

Our products are handcrafted and may involve natural materials and manual finishing. Therefore, variations may occur in:

• Colour, Texture, Grain & Finish
• Dimensions, Weight & Pattern
• Surface appearance & minor handmade characteristics

Such variations shall not automatically be considered defects where they are consistent with the nature of handcrafted products. Product photographs displayed on our website are intended for representation purposes. Actual products may vary slightly due to lighting, photography, screens, natural material characteristics, and handcrafted production.

4. Product Specifications

Product specifications such as dimensions, materials, finishes, colours, packaging, weight, and other characteristics will be stated in the applicable quotation, product specification, proforma invoice, or purchase order where relevant. Where the Buyer requires specific technical specifications, the Buyer must communicate those requirements before placing the order. Once production has commenced, changes to approved specifications may not be possible or may result in additional costs and delays.

5. Quotations

All quotations issued by Shrinath Handicraft are subject to availability, material availability, production capacity, and confirmation by the Buyer. Unless otherwise stated in writing, quotations may include product price, packaging charges, applicable taxes, and freight/shipping charges where specifically mentioned. Any quotation that does not specify a validity period shall generally remain subject to confirmation and may be revised before order acceptance.

6. Order Acceptance

An order shall become binding only after written acceptance by Shrinath Handicraft and, where applicable, receipt of the agreed advance payment. A purchase order issued by the Buyer does not automatically constitute acceptance of the order. We reserve the right to accept or reject an order, request clarification, modify delivery timelines, require an advance payment, or decline an order where fulfilment is not commercially feasible.

7. Minimum Order Quantity (MOQ)

Certain products may be subject to a Minimum Order Quantity ("MOQ") based on size, material, customization, packaging, and order volume. The applicable MOQ will be communicated in the quotation or order confirmation. For customized or private-label orders, higher MOQs may apply.

8. Samples

Samples may be provided upon request and may be subject to sample charges and shipping charges. A sample approved by the Buyer may be used as the reference for subsequent production. However, because products are handmade, minor variations may still occur.

9. Custom and Private-Label Orders

We accept customized or private-label orders subject to feasibility and commercial agreement. The Buyer must provide accurate artwork, logos, measurements, and technical specifications, and ensure that supplied artwork does not infringe third-party rights. Customized products are not eligible for cancellation or return after production has commenced.

10. Artwork and Design Approval

Where custom branding or packaging is involved, production begins only after the Buyer approves the final design. The Buyer is responsible for checking spelling, measurements, colours, logos, and packaging specs. Once approved, changes may incur additional costs and delays.

11. Pricing and Currency

Prices will be quoted in the currency specified in the quotation or proforma invoice (USD, EUR, GBP, AUD, CAD, or INR). Currency conversion, bank charges, and transaction fees are the Buyer's responsibility.

12. Payment Terms

Payment terms will be specified in the proforma invoice, including advance deposit, balance prior to dispatch, Letter of Credit (L/C), or Wire Transfer (T/T). The Buyer must ensure the full invoiced amount is received net of bank charges.

13. Production

Production commences after receipt of the required advance payment and final technical approval. Estimated production times are provided in good faith and depend on quantity, seasoning, artisan scheduling, and material availability.

14. Delivery and Shipping

Shipments may be arranged via sea freight (FCL/LCL), air cargo, or courier under standard Incoterms® (e.g. FOB Nhava Sheva/Mundra, CIF, CFR, EXW, DDP) as designated in the agreement.

15. Export Documentation

Export documentation includes Commercial Invoice, Packing List, Bill of Lading / Airway Bill, Certificate of Origin, and Fumigation/Phytosanitary certificates for wood items. The Buyer must provide accurate consignee details.

16. Customs, Duties and Import Taxes

Unless specified under DDP terms, the Buyer is responsible for all destination costs including customs duties, import VAT/GST, port storage, demurrage, and clearance charges.

17. Risk and Title

Risk transfers as per the agreed Incoterms®. Title and ownership remain with Shrinath Handicraft until full payment is received in cleared funds.

18. Inspection Before Shipment

Buyers may arrange third-party pre-shipment inspections (e.g. SGS, Bureau Veritas) with reasonable advance notice. Inspection costs are borne by the requesting party.

19. Damage or Shortage During Transit

Visible transit damage must be noted on the transport receipt, photographed and videotaped, and reported to the carrier and Shrinath Handicraft within the designated claim period.

20. Claims for Defective or Incorrect Products

Claims must be submitted in writing with invoice number, photos, video evidence, and packaging condition. Valid claims will be resolved via replacement, credit, or mutual agreement.

21. Returns and Cancellations

Wholesale and export production cancellations must be in writing. Once procurement or craftsmanship has begun, advance deposits may be forfeited to cover costs incurred. Custom items cannot be returned due to change of mind.

22. Wholesale Orders

Wholesale buyers must provide verified business credentials, tax registrations, and delivery facilities suitable for commercial freight offloading.

23. Packaging

All goods are packaged in export-grade cartons with moisture barriers and corner guards. ISPM-15 heat-treated pine pallets and custom wooden crates are deployed as required.

24. Product Compliance

The Buyer must notify us of specific local compliance standards (e.g. Lacey Act, Prop 65, EUTR). Timber is legally sourced and kiln-dried.

25. Intellectual Property

All branding, catalog photographs, and craft designs belong to Shrinath Handicraft. Buyer-supplied private labels remain the Buyer's property.

26. Product Photography and Marketing

We reserve the right to photograph completed crafts for guild portfolios unless non-disclosure has been agreed in writing for proprietary designs.

27. Confidentiality

Both parties agree to protect proprietary drawings, pricing matrices, and commercial negotiations as strictly confidential.

28. Force Majeure

Neither party is liable for delays caused by natural disasters, port closures, government embargos, strikes, or uncontrollable global logistics disruptions.

29. Limitation of Liability

Our total aggregate liability for any transaction shall not exceed the invoice amount actually paid by the Buyer for the affected goods.

30. Buyer Responsibilities

The Buyer is responsible for timely technical approvals, remittance of funds, destination import permits, and proper cargo reception.

31. Website Information

Digital portfolio details are informational. Binding commitments are governed solely by issued proforma invoices.

32. Third-Party Services

We work with accredited logistics lines and testing authorities but are not liable for autonomous third-party maritime delays.

33. Payment Security and Fraud Prevention

Always verify bank account coordinates via direct phone/WhatsApp before transferring funds. We never request transfers to personal accounts.

34. Anti-Bribery and Ethical Business Practices

We uphold zero tolerance for bribery, strict fair-trade compensation for artisans, and absolute legal transparency.

35. Compliance with Laws

Both parties agree to adhere strictly to all applicable trade laws, export-import guidelines, and statutory duties.

36. Governing Law

These Terms of Trade are governed by the laws of India. Courts in Thane / Mumbai, Maharashtra have exclusive jurisdiction.

37. Dispute Resolution

Disputes shall first be addressed through executive commercial dialogue, followed by formal mediation if unresolved within 30 days.

38. Amendments to These Terms

Terms may be updated periodically. Confirmed purchase orders remain governed by terms effective at invoice issuance.

39. Severability

If any clause is deemed invalid, remaining stipulations continue in full legal validity and enforceability.

40. Entire Agreement

The quotation, proforma invoice, purchase order, and these Terms represent the entire agreement between the parties.

41. Buyer Acceptance

By issuing a purchase order, paying a deposit, or approving production samples, the Buyer explicitly accepts and agrees to these Terms of Trade.

1. Our Supply Chain

Our supply chain generally consists of the following stages:

The exact process may differ depending on the nature of the product and the requirements of a particular order.

2. Raw Material Sourcing

We source materials required for our products through appropriate suppliers and business partners in India. Depending on the product, materials may include:

• Wood (Seasoned Teak, Sheesham, Mango, Acacia)
• Metal (Brass, Cast Iron, Bronze, Aluminium)
• Natural and decorative materials (Bone inlay, stone, jute)
• Hardware and fittings
• Finishing materials (Patinas, natural waxes, low-VOC lacquers)
• Packaging materials (5-ply export kraft cartons, protective film)
• Other product-specific components

Material selection depends on product specifications, availability, quality requirements, customization, and customer requirements. We aim to work with suppliers who provide materials suitable for the intended product and agreed specifications.

3. Artisans and Manufacturing Partners

Our products may be handcrafted, assembled, manufactured, finished, or processed through a combination of our own arrangements and selected artisans, workshops, manufacturers, and production partners.

Handcrafted production can naturally result in minor variations in colour, texture, grain, finish, dimensions, pattern, and surface characteristics. Such variations are inherent characteristics of handmade products and are not considered manufacturing defects.

4. Supplier and Partner Selection

We work with suppliers and production partners based on relevant commercial and operational considerations, including product quality, material availability, manufacturing capability, production capacity, reliability, consistency, lead time, pricing, and packaging capability.

5. Quality Control

Quality control occurs at multiple stages including raw material inspection, mid-production framing, finish application, and final pre-pack audit. Checks cover dimensions, material integrity, joint strength, colour consistency, packaging resistance, and defect elimination.

6. Custom and Private-Label Production

For customized and private-label orders, we coordinate client CAD drawings, custom wood patinas, metal casting proofs, and branded packaging with specialized craft partners. The Buyer remains responsible for ensuring supplied designs and trademarks do not infringe third-party rights.

7. Packaging

Packaging standards are tailored to transit modes, utilizing drop-tested corrugated cartons, moisture desiccants, reinforced wooden crates, and ISPM-15 heat-treated pine pallets for container freight.

8. Export Documentation

Export documentation is coordinated accurately, including Commercial Invoices, Packing Lists, Shipping Bills, Certificates of Origin, and Phytosanitary / Fumigation certificates for international customs clearance.

9. Logistics and Transportation

We partner with global sea freight lines, air freight forwarders, and logistics operators to dispatch shipments under agreed Incoterms® (FOB Nhava Sheva/Mundra, CIF, CFR, EXW, DDP).

10. Customs and Import Responsibilities

Unless explicitly contracted under DDP terms, the Buyer is responsible for destination import customs clearance, local tariffs, VAT/GST, and destination terminal demurrage.

11. Traceability

Commercial records, material lot provenance, purchase orders, inspection check-sheets, and shipping bills are logged systematically to maintain chain-of-custody records for overseas trade audits.

12. Responsible Business Practices

We maintain high integrity in all commercial arrangements and expect our partners to conduct business lawfully, fairly, and transparently.

13. Labour and Ethical Standards

We unequivocally prohibit forced labour, child labour, human trafficking, and workplace harassment. We ensure dignified compensation and safe workshop environments for our artisan lineages.

14. Environmental Responsibility

We prioritize seasoned sustainable timbers, timber scrap upcycling, eco-friendly water-based finishes, and optimized container volume utilization to reduce emissions.

15. Supply Chain Changes

Adjustments to production clusters or material suppliers are made under strict supervision so that benchmark quality and agreed delivery deadlines are consistently maintained.

16. Supplier Confidentiality

Proprietary artisan techniques, cost sheets, and internal contracts remain confidential, while fulfilling all mandatory legal and customs disclosure requirements.

17. Buyer Requests for Supply-Chain Information

Institutional buyers conducting ethical audits may submit written information requests. We facilitate reasonable compliance reviews in alignment with mutual confidentiality.

18. Product-Specific Requirements

Buyers requiring market-specific certifications (e.g., US Lacey Act, EU Timber Regulations, Prop 65) should communicate requirements before order confirmation.

19. Continuous Improvement

We consistently audit artisan training, workshop ergonomics, kiln seasoning protocols, and freight packing to drive ongoing supply chain advancement.

20. Disclaimer

This disclosure reflects our standard operational principles. Formal contractual commitments are governed by individually executed trade contracts and purchase orders.

2. Information We May Collect

Depending on how you interact with us, we may collect:

3. Information Collected Automatically

When navigating our site, technical attributes such as IP address, browser type, device specifications, operating system, language preferences, referring URLs, and session timestamps are logged for security, performance, and operational analytics.

4. Cookies and Similar Technologies

Our website uses technical cookies to ensure smooth navigation, remember regional preferences, evaluate site performance, and protect server infrastructure. You may manage cookie parameters through your personal browser settings.

5. Why We Collect Personal Data

We process data for specified commercial purposes:

• Responding to catalogue requests and B2B trade inquiries
• Compiling proforma quotations, container CBM calculations, and ocean freight quotes
• Coordinating craftsmanship, packaging, palletization, and customs clearance
• Providing transaction tracking, sample delivery updates, and trade support
• Safeguarding website security and preventing commercial fraud

6. Legal Basis and Consent

Processing occurs on legal bases of affirmative consent, execution of contractual agreements, pre-contractual commercial requests, and statutory compliance under Indian trade law. Consent may be retracted at any time without invalidating previous lawful processing.

7. Information Provided Through Contact Forms

Details supplied in RFQ, Spec, and Line Sheet download modals are utilized exclusively to assess your trade requirements, prepare corporate pricing tiers, and communicate with your procurement department.

8. Wholesale and Export Transactions

International export consignments necessitate sharing importer tax IDs, consignee coordinates, and shipping details with logistics partners, maritime carriers, and customs authorities to ensure lawful border transit.

9. Sharing of Personal Information

We never sell personal data. Information is shared only with vetted operational collaborators: freight forwarding lines, banking settlement partners, cloud hosting providers, auditing accountants, and regulatory authorities where legally mandated.

10. International Data Transfers

Given our global wholesale clientele across North America, Europe, Australia, and Asia, transaction communications cross national boundaries in accordance with India's DPDP Act, 2023 and cross-border commercial compliance safeguards.

11. Data Retention

Commercial and contact archives are retained in alignment with statutory export tax guidelines, warranty periods, and trade compliance requirements. Inactive data is permanently erased or sanitized once obligations conclude.

12. Data Security

We maintain administrative, technical, and operational safeguards including firewalls, encrypted communication links, role-based authorization, and continuous server monitoring to shield your records against unauthorized access.

13. Data Breach

In the unforeseen event of a data incident, our containment protocol initiates immediate technical isolation, internal forensic review, and regulatory disclosure to the Data Protection Board of India and affected parties as legally required.

14. Your Privacy Rights

Under India's Digital Personal Data Protection Act, 2023, data principals enjoy rights to access summaries of processed data, correct inaccurate details, request data erasure, revoke consent, and nominate representative proxies.

15. How to Exercise Your Rights

To exercise any statutory privacy right, transmit a written verification request to our compliance desk at export@shrinathhandicraft.com. We evaluate and respond to legitimate requests promptly.

16. Marketing Communications

Promotional collection releases and export line sheets include an immediate opt-out link. Essential transactional communications (commercial invoices, shipping bills) remain active for ongoing orders.

17. WhatsApp and Other Communication Channels

Messaging via WhatsApp, email, or digital chat is governed by third-party platform security, with critical order specs archived on our secured internal business management systems.

18. Third-Party Websites

Our site may incorporate references to maritime tracking portals or accredited testing labs. We assume no liability for the independent privacy governance of external domains.

19. Children's Privacy

Our B2B platform serves strictly adult commercial representatives and corporate buyers. We do not knowingly solicit or maintain records of minors.

20. Business Information vs. Personal Information

Corporate trade data (company registrations, corporate IEC, GSTIN, container bills) constitutes commercial information. Identifiable personal data associated with sole proprietors receives full statutory privacy protection.

21. Accuracy of Information

Buyers are invited to review and maintain updated contact, billing, and consignee data to ensure seamless logistics and error-free export documentation.

22. Changes to This Privacy Policy

Any amendments reflecting regulatory or operational advancements will be published on this page with an updated timestamp. Continued portal usage constitutes acknowledgment of updated standards.

23. Grievance and Privacy Contact

For data protection questions, redressal, or regulatory inquiries, contact our officer:

24. Governing Framework

This Privacy Policy operates under the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Digital Personal Data Protection Rules, 2025 as notified by MeitY, Government of India.